今日随笔
同样是商业行为，不同品项的交易文化却有明显差异。
过去，我经常质疑为什么客户个性如此着急。然而，透过更深入的了解，我才明白这并非他们的着急，而是由于不同行业的文化和特质所导致的差异。
批评与指责并不能带给我们任何收获，而能够真正理解他人的观点才是真正的学习。
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